Refund policy
Refund and Cancellation Policy
Last updated: 23 October 2026
Solcab sells digital educational guides. For cancellations, refund requests or download assistance, contact chadmarket@proton.me.
1. Digital products
Our guides are digital products supplied through a download link in Word document (.docx) format. No physical item is shipped, and no physical return is required.
2. Cancellations and change-of-mind refunds
Contact us promptly if you wish to cancel your order before the digital content has been supplied.
We honour cancellation and withdrawal rights required by applicable law. EU/EEA and UK consumers generally have 14 days from conclusion of the contract to withdraw, subject to applicable exceptions and statutory extensions.
Where legally permitted, this right ends only when supply begins with your prior express consent and acknowledgement that you will lose your withdrawal right, and we provide any legally required confirmation.
Purchasing the product or accepting this policy does not, by itself, constitute that express consent and acknowledgement.
Once your statutory withdrawal right has validly ended, we do not offer discretionary change-of-mind refunds. This does not affect your rights concerning non-delivery, faulty content or content that is not as described.
3. Missing downloads or technical problems
If you do not receive your download email, check your spam folder and contact us.
If the link does not work, the file is corrupted, or you receive the wrong document, we will investigate and provide a working link, corrected file or another appropriate remedy without additional charge.
If we cannot resolve the issue within the time and conditions required by applicable law, you may be entitled to a price reduction, cancellation or refund.
4. Product descriptions and individual results
Our guides provide general educational information. They do not replace personalised medical, nutritional or fitness advice.
We do not guarantee a particular amount of weight loss, physical transformation or other individual outcome. Not achieving a particular result does not, by itself, create an additional refund entitlement.
This does not limit your rights where the content or advertising is misleading, the product is not as described, or applicable legal requirements are not met.
5. Duplicate charges
Contact us if you believe you were charged more than once for the same purchase. We will investigate and refund any confirmed duplicate charge.
6. Requesting a refund or cancellation
Email chadmarket@proton.me with your order number, purchase email address and details of any problem.
When exercising a statutory withdrawal right, you do not need to provide a reason. Any clear statement communicating your decision to withdraw is sufficient; no special wording is required.
You may use this optional wording:
“I withdraw from my contract for the Solcab guide purchased on [date], order [number]. My name and purchase email address are [details].”
Please do not send full payment-card details. Nothing in this process limits any additional cancellation method required by law.
7. Refund processing
Refunds are issued without undue delay and within applicable legal deadlines. For a valid statutory withdrawal, we will reimburse you within 14 days of receiving your withdrawal notice.
Refunds are made to the original payment method unless another method is lawfully agreed. We do not charge a refund processing fee. Your bank or payment provider may take additional time to display the credit.
Where a full refund ends the contract, you must stop using the guide and delete your copies, except where applicable law permits otherwise.
8. Your statutory rights
This policy does not exclude or restrict mandatory consumer rights, lawful payment disputes, or access to consumer authorities and courts.
Where applicable mandatory law provides greater protection than this policy, that law takes precedence.
9. Contact
For questions about this policy or your purchase: